FAQ
Frequently Asked Questions
What is the return policy?
At Vidrio we have a 30-day satisfaction guarantee. If for any reason you do not like the product within 30 days. Send it back. Please contact one of our support agents through email first.
How does the Bottle Lamp work?
The Bottle Lamp is a small, wireless, rechargeable light that fits into most standard bottles, turning them into unique and stylish lamps. Simply place the light into the bottle, turn it on, and watch your bottle glow!
Is my payment information secure?
Absolutely. Our website uses secure, encrypted payment processing to protect your personal and payment information. We do not store your payment details, ensuring a safe and private transaction.
Do you offer free shipping?
We offer free shipping on orders over $75. Check our shipping page for more details on rates and eligibility.
How do I charge the Bottle Lamp?
The Bottle Lamp comes with a USB charging cable. To recharge, just plug it in, and it’ll be fully charged in about 2 hours
What should I do if my Bottle Lamp arrives damaged?
We want you to have a perfect product. If your Bottle Lamp arrives damaged, please reach out to our customer service within 48 hours with photos of the damage. We’ll send a replacement as quickly as possible.
Can I adjust the brightness?
Yes, the Bottle Lamp features adjustable brightness settings. Just tap the top to cycle through low, medium, and high brightness levels.
Is it waterproof?
The Bottle Lamp is designed for indoor use and is not waterproof. Be careful to avoid any moisture inside the bottle or around the charging port.
What types of bottles work best?
The Bottle Lamp is compatible with most standard glass bottles, including wine, whiskey, and other decorative bottles. Experiment with different shapes and colors for unique lighting effects!
Does the Bottle Lamp get hot?
No, the Bottle Lamp uses energy-efficient LED technology and stays cool to the touch, even after hours of use.
How do I turn the Bottle Lamp on and off?
Simply tap on top of the lamp to turn it on or off.
How do I clean it?
You can clean the exterior of the lamp with a soft, dry cloth. Do not immerse it in water or use harsh cleaning chemicals.
Is there a warranty on the Bottle Lamp?
Yes, the Bottle Lamp comes with a 12-month warranty, covering any manufacturing defects. If you experience any issues during this period, we’ll repair or replace the lamp at no additional cost.
Can it be used outdoors?
While it’s ideal for indoor settings, you can use it outdoors as long as it’s protected from rain or water exposure. It’s great for patios, gardens, and camping trips.